- Processing time: The time between when you place an order and when we ship it.This includes preparing your items, performing quality checks and packing for shipment. It will take 2-3 business days.
- Delivery time: The time for your item(s) to travel from our warehouse to your destination
Country or Region | Shipping Method | Ships From | Shipping Time |
United States | UPS | US warehouses | 3-5 Business Days |
United States | DHL/FedEx | China | 8-15 Business Days |
EU Countries |
DHL | European warehouse | 3-5 Business Days |
Asian Countries |
4PX/FedEx | China | 6-10 Business Days |
United Kingdom, Canada, Australia, and Other countries | 4PX/FedEx | China | 6-15 Business Days |
EU Countries: Germany, France, Italy, Austria, Netherlands, Spain, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden.
It’s an estimated delivery time. Exceptions may extend this time frame (like a holiday, snowstorm, rainstorm, or COVID-19, etc.)
Check and Accept Your Package
You must inspect every item to check if there is any damage upon arrival of the package. If the package box has been corrupted when you see it, take a photo or video to file a claim with the shipping carrier. It is recommended that you open each unit and examine it, even if the cartons look fine from outside. If you find any damage, take some pictures or videos. Sometimes we also need your help to file a claim with the shipping carrier if the laser engraver is damaged while shipping.
Order Cancellations
- We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery.And we will refund full of your money.
- Orders can't be canceled once the parcel is shipped out.